Asset Operations & Service
From Asset Exception to Coordinated Service Recovery
An exception on a monitored asset becomes a diagnosed work order, a technician visit with evidence, and a verified return to service.
Problem
An underperforming charger or inverter surfaces in a vendor portal, gets discussed in a group chat, and is resolved without a durable record of what failed or what fixed it.
GRIDSTROM response
GRIDSTROM raises the exception against the canonical asset record, attaches recent telemetry and history, quantifies the operational and financial exposure, and opens a work order with the diagnosis carried forward.
Decision / outcome
A closed work order with technician evidence, parts used, and a verified performance recovery recorded against the same asset for the rest of its life.
How it runs
Four steps on one record
- 01
Detect
An exception is raised against the canonical asset record.
- 02
Diagnose
Telemetry, service history, and probable cause in one view.
- 03
Act
A work order is dispatched with the diagnosis and checklist attached.
- 04
Verify
Post-service performance is compared against the pre-fault baseline.
Product Experience
What the screen shows
| Asset | Exception | Exposure | State |
|---|---|---|---|
| DCFC-04 · North Lot | Session failure rate 18% | Est. 42 sessions/wk | Diagnosed |
| DCFC-04 · North Lot | Work order WO-1182 | Technician assigned | Dispatched |
| DCFC-04 · North Lot | Contactor replaced | Evidence attached | Completed |
| DCFC-04 · North Lot | Failure rate 1.2% | 7-day verify window | Verified |
Illustrative product workflows use sample data to demonstrate the GRIDSTROM product experience. Actual configurations and available capabilities depend on deployment scope, data sources, integrations, and authorized access.
The Reasoning Loop
One connected record, end to end
- Data
Telemetry, service history, warranty terms, and site context resolve to one persistent asset record.
- Detect
An exception or performance variance is raised against that asset.
- Diagnose
Recent behavior and history are assembled into a probable cause with a 'show me why' explanation.
- Value
Operational and financial consequences of the exception are quantified before spend is authorized.
- Decide
Repair options, coverage, and the approval required to proceed are presented together.
- Act
An authorized work order is dispatched with the diagnosis, checklist, and parts context attached.
- Verify
Post-service performance is compared against the pre-fault baseline and documented on the record.
- Learn
Cause, remedy, and outcome remain on the asset for future service and lifecycle decisions.
Who it serves
Operations
One queue for exceptions across vendors and sites.
Technician
Mobile detail, checklist, and evidence capture.
Finance & Planning
Exposure quantified before the spend is approved.
Related Capabilities
- Exception detection
- Work coordination
- Evidence capture
- Verification
Related Use Cases
Related White Papers